Privacy Policy

Last updated: 9/4/2025

1. Introduction

SOFTGENICS LTD ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our iOS applications and web-based SaaS platforms.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Subscribe to our services
  • Contact us for support
  • Participate in surveys or promotions

2.2 Automatically Collected Information

We automatically collect certain information when you use our services:

  • Device information (model, operating system, unique device identifiers)
  • Usage data (features used, time spent, crash reports)
  • Log information (IP address, access times, referring URLs)
  • Analytics data to improve our services

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and manage subscriptions
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Analyze usage patterns to enhance user experience
  • Detect, investigate, and prevent fraudulent transactions
  • Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our services
  • Legal Requirements: We may disclose information if required by law or in response to valid legal requests
  • Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets
  • Consent: We may share information with your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your information in a structured format
  • Restriction: Request restriction of processing of your information
  • Objection: Object to processing of your information
  • Withdraw Consent: Withdraw consent where processing is based on consent

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are made in accordance with applicable data protection laws and implement appropriate safeguards.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
Company: SOFTGENICS LTD
Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
Data Protection Officer: [email protected]